Refund policy

An order does not always land the way you hoped, which is normal. This page spells out how returns and refunds work at Buzzycart, in full, so that nothing about buying here has to feel like a gamble.

Our return window

A return can be requested up to 60 days after the day your order is delivered.

Condition of returned items

Items need to come back unused and in the state they arrived in, with the original packaging included.

No restocking fees

A restocking fee is not something we apply. You receive a full refund of the price you paid for the returned items; no restocking fee is deducted.

How to start a return

Getting one started takes a single message. Email support@buzzycart.com and mention your order number, and we will take you through the rest. Once we receive your request, we will provide you with the correct return address. Please do not send returns to the sender's address.

Return shipping

The cost of sending an item back is yours to cover. Returns are sent to our supplier's return center in China, so return shipping is international. Choose a method with tracking where you can, so the package stays visible on its way to us.

Damaged, defective or wrong items

If an item arrives damaged or defective, or you receive something other than what you ordered, report it immediately after delivery by emailing support@buzzycart.com with your order number and a photo of the problem. You do not need to send the item back. We will send you a free replacement.

Exchanges

Would you rather have a different item than your money back? Exchanges are possible on request, so tell us when you get in touch.

Refunds

After your package reaches us and has been checked, the refund goes back to the payment method you used, within 7 days. Your bank or payment provider may still need a few extra days before it shows up.

We are here to help

Not sure about something? One message is enough. Write to support@buzzycart.com whenever you like and we will sort it out with you.